Join attocube.

Your Responsibilities and Duties

• First contact for customers from the high-tech industry sector for support cases of our piezo-electrically based positioning systems and sensor systems
• First analysis using internal guides together with the customer to identify faults or optimization potentials 
• Provide step-by-step guidance and assistance to customers in resolving technical issues, ensuring a positive support experience
• Escalate complex issues for further investigation and resolution
• Document all customer interactions, including issue details, troubleshooting steps, and resolutions, in our system
• Analysis of the repair data and its communication to relevant departments up to the improvement of quality and product requirements

Your Skills and Qualifications

• Technical study (Ausbildung) or Bachelor in a relevant field
• Outstanding communication skills, both written and verbal, with the ability to convey technical information.
• Experience in technical customer support would be of advantage but are not mandatory
• Analytical problem-solving skills and enjoying figuring out complex, technical problems
• Customer-focused attitude with a commitment to providing exceptional support and service

​​​​​What we Offer

• An exciting job at an internationally active, established medium-sized company with flat hierarchies and short decision-making paths
• Flexibility for goal- and result-oriented work in a collegial, open and respectful working environment
• We support freedom & flexibility in terms of working hours and home office as well as 30 vacation days per year
• A good induction is very important to us. Individual onboarding and an attoBuddy are at your side
• We support lifelong learning with targeted further training opportunities
• State-of-the-art office building with good connections to the Munich S-Bahn network, employee parking, JobRad and bicycle parking as well as shower facilities
• There are lots of discounts for employees through corporate benefits
• Fun should not be neglected either, which is why we organize several company & team events 
• We support your health with our attoCare, company pension scheme and health days
• Fresh fruit and drinks are free of charge and the daily fresh meals in our company restaurant are subsidized
• EGYM membership

Would you like to apply your troubleshooting skills, take on responsibility and become part of our Customer Success team?

Online Application Form

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